Privacy Policy

1. Introduction

More Than Normal is committed to protecting the privacy of our local clients and visitors. This policy outlines how we handle personal data collected through our main website and interactive project planner.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller for the personal information you submit to us.

2. Information We Collect

We only collect data that you voluntarily provide to us when using our services. This includes:

• Contact details such as your name, email address, and phone number.
• Business details including your current website address and business name.
• Project details, estimated budgets, targets, and launch timelines.
• Selected dates and times chosen via our scoping calendar.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Performance of a Contract: To process and schedule your £300 prototype booking or carry out agreed web design services.
• Consent: To send you *The Kent Business Web Planner* guide or marketing updates where you have explicitly opted in via our checklist forms. You hold the right to withdraw this consent at any point.
• Legitimate Interests: To respond to inbound enquiries, scope project requirements, and maintain the security and efficiency of our serverless web infrastructure.

4. Data Storage, Security, and Transfers

All customer records and form submissions are handled within our secure Google Workspace environment and Firebase systems. We use modern serverless architectures with strict administrative access limits to safeguard against unauthorised access, loss, or alteration.

Because Google Workspace and Firebase run on global cloud infrastructures, some data may be processed outside the UK or the European Economic Area (EEA). Where international transfers occur, we ensure your data remains protected to UK standards by using Standard Contractual Clauses (SCCs) and verifying compliance under the UK Extension to the EU-US Data Privacy Framework.

5. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for:

• Enquiries & Scoping Details: Retained for 12 months from our last active contact, allowing us to refer back to scoping notes if you restart project discussions.
• Marketing & Web Planner Downloads: Retained until you withdraw your consent or unsubscribe from our updates.
• Project Contracts: Retained for 6 years following project completion to comply with UK financial, tax, and legal record-keeping requirements.

6. Your Rights

You hold full rights under data protection laws regarding the personal details we store. At any point, you may ask us to:

• Provide access to any personal data we hold about you.
• Correct or update inaccurate information.
• Completely erase your contact details from our active files.
• Restrict or object to our processing of your personal data.
• Request the transfer of your personal data to another service provider (data portability).

To make a request, contact us directly at alex@morethannormal.co.uk. We will respond to your request within one calendar month.

7. Lodging a Complaint

If you have any concerns regarding how we process your data, we encourage you to contact us directly so we can resolve the matter.

You also hold the statutory right to lodge a formal complaint with the UK supervisory authority: the Information Commissioner's Office (ICO). You can contact them at:

8. Cookies

Our website uses basic technical cookies to manage interactive forms, modal state options, and navigation preferences. We do not run invasive cross-site marketing trackers.