Terms of business.

1. What we sell.

Website build

A static, fast website designed and built around your business and bounded by the scope in your quote. There are three packages.

• Foundation, £850. A website of up to five standard pages, using your supplied content, which we edit and polish. One agreed design direction, mobile-friendly layouts and a simple contact form.
• Foundation + Content, £1,250. Everything in Foundation, with a discovery session, research and original copywriting for up to five pages, within an agreed word limit. It covers one business, one main audience and an agreed set of services.
• Advanced website, from £1,500. Larger sites, custom forms, integrations and interactive features. We define the requirements and give you a fixed quote before work starts.

Every package includes technical SEO basics, structured data, an XML sitemap and pre-launch performance and accessibility checks.

Web applications

Dashboards, portals, internal tools and integrations, individually scoped and quoted. There is no single starting price. Where there are important unknowns we may propose a separately priced discovery phase before quoting the build, and we explain its scope and price before it begins.

SEO audit, £450

A written report on how findable your website is, across eleven areas, delivered within five working days of payment. It is a report only. It does not change your website and it does not promise any ranking, traffic or enquiries. If you order a website build (Foundation, Foundation + Content or Advanced) within 30 days of receiving the report, £200 comes off the build price. One credit applies per audit, and it does not apply to web applications. We do not carry out fixes on existing websites. The audit is invoiced in full in advance, and work starts on payment.

Hosting and management, £39 a month

Optional hosting and management for a standard static website. It is not a price for running database, API or application workloads, which are quoted to the project.

2. What your quote covers.

Your quote sets out the scope, the price and the schedule. Branding, photography, additional copywriting, business email, domain registration and paid integrations are not included unless the quote says so. Third-party subscriptions, usage charges and infrastructure costs are identified separately.

If the brief changes, we explain the effect on price and timing and agree it with you before going ahead.

You supply or approve the wording of any privacy or terms pages for your own site. Legal advice is not included.

3. You own it.

Once the invoices are paid, we supply the website files and source code. That means the approved code, the copy we wrote, and the design assets made for your project. Any third-party assets, licences or external service dependencies are explained in your quote and handover.

There is no platform lock-in. Sites are built on standard, open web technologies and can be hosted anywhere by anyone. If you leave, you leave with a working website, not a licence to one.

4. Defect warranty

Every build carries a 30 day warranty from launch. Any functional bug, broken link or display fault that departs from the agreed specification is fixed at no charge within that period.

This covers defects, not changes of mind. New requirements after launch are new work and are quoted as such.

5. Hosting and management.

If you choose it, hosting and management includes hosting and HTTPS, uptime monitoring, versioned recovery or appropriate backups, agreed technical maintenance and email support during business hours. New pages, redesigns and larger changes are quoted before work starts.

Hosting is optional on every build. Without it, you host the site yourself, or with any provider you choose, and we supply the built files, source code and brief deployment instructions. Your domain stays in your name either way.

Either side may end hosting and management with 60 days written notice, and leaving includes a full handover of the files and hosting.

6. Invoicing and payment.

All fees are quoted and invoiced in pounds sterling. More Than Normal is not VAT registered, so no VAT is added to the prices.

• Foundation and Foundation + Content: 50% on commissioning and 50% when you sign off the staging site, before launch.
• Advanced websites and web applications: as set out in your quote, which says when each payment is due.
• Hosting and management: invoiced monthly in advance.

7. What we do not promise.

We do not guarantee search positions, traffic figures or enquiry volumes. Those depend on your competitors, your market, and on search engines that change without notice. Nor do we promise that AI assistants will mention your business. Any supplier guaranteeing rankings is either misleading you or defining success so narrowly that it means nothing.

What we do promise is the deliverables described in your quote, produced to the stated standard, led throughout by the senior engineer who quoted them.

8. Governing law.

These terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales.