Who would I actually be dealing with?
The person doing the work. No account managers, no handovers, and no brief passed down a chain. The person who sets the search strategy writes the code and answers your email.
Most agencies separate the person who sells the work from the people who do it, and then separate strategy from delivery again. Every one of those handovers is a place where the original point gets lost.
We do not work that way. Whoever sets the search strategy for your site is the person writing the copy, building the pages and replying when you ask a question about it three months later.
What that means in practice
You are not introduced to a senior person and then handed to someone else. There is no weekly status call to make up for nobody knowing what is happening. When something needs deciding, the person who understands the decision is the one you are already talking to.
The honest limit
It also means we take on a small number of builds at a time and say so when we are full, rather than accepting work and queueing it quietly. If your deadline is fixed, tell us early and we will say plainly whether it is realistic.
Last checked 3 September 2026 · written by Alex Harvey